1. Acceptance of Terms
By accessing or using Postboard ("Service"), operated by Postboard LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms constitute a legally binding agreement between you and the Company.
2. Eligibility
You must be at least 18 years of age to create an account or use the Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If we learn that a user is under 18, we will terminate their account and delete their personal information promptly.
3. Description of Service
Postboard is a professional services platform that helps independent professionals win work, get paid, and build their reputation. We provide tools for:
- Creating professional profiles and offer listings
- Generating and sending proposals to clients using AI-powered features
- Managing projects with milestone-based workflows
- Creating invoices, recording payments, and, when available, processing client card payments via Stripe Connect
- Scheduling consultations and managing availability
- Collecting reviews and building a professional reputation
- Communicating with clients through project messaging
We act as a platform connecting service providers with clients. We are not a party to any agreement between service providers and clients, and we do not guarantee the quality, safety, or legality of services offered through the platform.
Zero Commission. Postboard does not take a percentage of any payment processed through Stripe Connect on your behalf. When connected client payments are available, Stripe's applicable processing fees depend on the payment method and market and are set by Stripe, not by Postboard.
Track Record Portability. Your Track Record can include payment records, completed project and Deal statuses, agreement records, and reviews with different sources. While your account is active, you may export the Track Record data available to you and, when your profile is public, share the public record through your profile and our public API at/api/track-record/{handle}. Some payment and audit records may be retained where required for legal, security, dispute, or accounting purposes. Account deletion can remove or anonymize the public profile and public API access; export data you want to keep before deleting your account.
For clarity: the paragraph above describes how the Track Record works today so you know what to expect. It is informational and does not create a warranty or guarantee of any particular technical implementation, storage design, availability, or verification outcome. Section 9 (Disclaimers) applies to the Track Record as it does to the rest of the Service.
4. User Accounts
To use certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your information to keep it accurate
- Maintain the security and confidentiality of your password
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
- Not share your account credentials or transfer your account to another person
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.
5. User Conduct
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Transmit harmful or malicious code, viruses, or malware
- Harass, abuse, threaten, or harm other users
- Create false, misleading, or fraudulent listings or profiles
- Manipulate ratings, reviews, or search results
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to the Service or its systems
- Scrape, crawl, or use automated means to access the Service without permission
- Circumvent any security or access controls
6. AI-Powered Features
6.1 AI-Generated Content Disclaimer
Postboard uses artificial intelligence to provide features such as proposal generation, pricing suggestions, service recommendations, and invoice drafting. AI-generated content is provided as suggestions only and does not constitute professional, legal, financial, or tax advice.
You acknowledge and agree that:
- AI-generated proposals, pricing suggestions, and invoices are starting points that you should review and customize before sending to clients
- You are solely responsible for the accuracy and completeness of any content you send to clients, whether AI-generated or not
- AI outputs may contain errors, inaccuracies, or inappropriate suggestions
- We do not guarantee the suitability, accuracy, or completeness of any AI-generated content
- You should not rely on AI-generated content as a substitute for professional advice (legal, financial, tax, or otherwise)
6.2 AI Data Processing
When you use AI features, certain data (such as project descriptions, service details, and professional context from your profile) may be sent to our AI service provider for processing. Please see our Privacy Policy for details on how AI-related data is collected, used, and protected.
7. Intellectual Property
7.1 Your Content
You retain ownership of all content you create and post on the Service ("User Content"), including profile information, offer listings, proposals, and messages. By posting User Content, you grant Postboard a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, and display your content solely in connection with operating and improving the Service.
7.2 Our Content
The Service, including its design, features, code, logos, trademarks, and all other intellectual property, is owned by Postboard and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content without express written permission.
7.3 AI-Generated Content
Content generated by AI features on your behalf (such as proposal drafts) is provided for your use. Once you edit and send AI-generated content, it becomes your User Content and you assume full responsibility for it.
7.4 Prohibited Content
You may not post content that is illegal, harmful, threatening, abusive, defamatory, pornographic, or otherwise objectionable.
8. Payments, Fees, and Refunds
8.1 Subscription Plans
Postboard offers a Free plan and a self-serve paid membership, Postboard Pro. Studios and agencies can arrange a separately provisioned workspace, set up individually; the commercial terms for that workspace are set out in the workspace agreement we prepare with you rather than in these consumer Terms. Postboard charges zero commission on your work. We make money through optional subscription upgrades, not through transaction fees on your earnings. Current subscription pricing is available on our Pricing page.
8.2 Payment Processing
When connected client payments are available, they are processed by Stripe, our third-party payment processor. By using those payment features, you agree to Stripe's Terms of Service and Privacy Policy. Applicable processing fees are charged by Stripe, depend on the payment method and market, and are separate from Postboard's pricing. We do not store your full payment card details on our servers.
8.3 Billing and Renewals
Paid subscriptions are billed in advance on a monthly or annual basis. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method for recurring fees.
8.4 Refund Policy
Subscription fees are generally non-refundable. However, if you cancel within 14 days of your initial subscription purchase and have not substantially used premium features, you may request a full refund by contacting support@postboard.io. After the 14-day period, cancellations take effect at the end of your current billing period. No partial refunds are issued for unused time.
8.5 Price Changes
We may change subscription prices with at least 30 days' notice. Price changes take effect at your next billing cycle after the notice period.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON THE SERVICE.
Postboard is not responsible for the conduct of any user, the quality of services provided through the platform, or the outcome of any transaction between users. We do not endorse any user, service listing, or AI-generated content.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POSTBOARD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your access to or use of (or inability to access or use) the Service
- Any conduct or content of any third party on the Service
- Unauthorized access, use, or alteration of your transmissions or content
- Any AI-generated content or suggestions provided through the Service
- Any errors or omissions in any content or data
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO POSTBOARD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
11. Indemnification
You agree to indemnify, defend, and hold harmless Postboard, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, your User Content, or your violation of any rights of another person or entity.
12. Termination
By Us: We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
By You: Self-service account deletion is temporarily paused while we finish a safety repair. To delete your account — or to make a California "right to delete" (CCPA) or EU/UK erasure (GDPR Article 17) request — email privacy@postboard.io and we will process it manually. Export anything you want to keep first. If you have an active paid subscription, cancellation takes effect at the end of your current billing period.
Effect of Termination: Upon termination, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes (e.g., payment records retained for 7 years for tax compliance). This deletion does not mean your public profile or Track Record will remain publicly reachable after deletion. Export data you want to retain before deleting your account. We may retain limited payment, audit, dispute, security, or compliance records where required or permitted, as described in the Track Record Portability provisions in Section 3. Provisions that by their nature should survive termination (including ownership, disclaimers, indemnity, and limitations of liability) shall survive.
13. Dispute Resolution
13.1 Informal Resolution
Before filing a formal legal claim, you agree to first contact us at support@postboard.io to attempt to resolve the dispute informally. We will try to resolve the dispute within 30 days of receiving your notice.
13.2 Binding Arbitration
If the dispute cannot be resolved informally, you and Postboard agree to resolve any claims through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the state of the Company's principal office, or may be conducted remotely by mutual agreement. The arbitrator's decision shall be final and binding.
13.3 Class Action Waiver
YOU AND POSTBOARD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
13.4 Exceptions
Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for intellectual property infringement or unauthorized use of the Service. Small claims court actions are also excluded from the arbitration requirement.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. To the extent that arbitration does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Wyoming.
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after changes constitutes acceptance of the new Terms. If you do not agree with the updated Terms, you must stop using the Service and close your account.
15.1 Revision History
- — Named the operating entity, Postboard LLC, in Section 1 and in the Section 17 contact block. Replaced the Section 17.1 tiered response-time commitment (previously first response "within 1 business hour" for critical issues, and within 4, 24, and 48 business hours below that) with a plain support standard: support runs over the listed email addresses, we reply as promptly as we can and typically within a few business days, account-access and payment problems get priority attention, and no numeric response or resolution time is promised. Governing law (Section 14) and the arbitration venue (Section 13.2) are unchanged. Also raised the contrast of the page heading label and the in-page links (including the Privacy Policy, Pricing, and Stripe links) to meet WCAG AA, and applied a focus-indicator contrast fix; presentation only, no change to any term.
- — Clarified the plan structure in Section 8.1: a Free plan, the self-serve Postboard Pro membership, and a separately provisioned studio/agency workspace arranged individually. Aligned the account-termination path with current availability.
- — Removed specific Stripe processing-fee figures (previously "2.9% + 30¢") from the Zero-Commission clause and Section 8.2. Fees are set by Stripe and depend on payment method and market.
- — Renamed "service listings" to "offer listings" and hardened the legal and payment authority boundaries.
- — Prior published revision.
16. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Postboard regarding the Service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
17. Contact & Customer Support
If you have questions about these Terms, please contact us at:
Postboard LLC
Email: support@postboard.io
Privacy inquiries: privacy@postboard.io
Sales / partnerships: hey@postboard.io
17.1 Support Standard
Support runs over email, at the addresses above. We read every message and reply as promptly as we can, typically within a few business days.
We give priority attention to problems that lock you out of your account or affect payments. We do not commit to a specific response or resolution time, and nothing in this section creates a service level agreement. When we reply, we will tell you what we know and when we expect to have an update.
By using Postboard, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Also see our Privacy Policy